At OtherBaseball.com, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, our Refund and Returns Policy outlines the steps you can take to return items and receive a refund or exchange.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging with all tags and labels attached.
- Certain items, such as personalized or custom products, cannot be returned unless defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@otherbaseball.com . Provide your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send back your item.
- Pack the Item: Securely pack the item in its original packaging and include a copy of your order confirmation and the RA number.
- Ship the Package: Ship the package to the address provided in the RA instructions. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within 7–10 business days. Please note:
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- If you received a gift and would like to return it, you will receive a store credit for the value of the item.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We recommend contacting our customer service for assistance to ensure a smooth exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, and we may ask for photos of the damage for our records.
6. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description for details before making your purchase.
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email:
📧 info@otherbaseball.com